Terms of Use

A/V Products, Inc.

Terms of Use

Sales Terms:

All customers must provide resale certificate and tax ID
All merchandise is sold with the intention of resale by purchaser
All orders received by 3:00PM PST may be shipped out the same day based on product availability
A/V Products is not responsible for typographical errors or erroneous data in publications. Backorders are shipped automatically. Prices are subject to change without notice. The price in effect at the time of the shipment will be applied
Special orders for non-stock items must be placed with a non-cancellable order and prepaid. Special orders may not be returned for any reason

Payment Terms:

Credit Card, COD with cashier’s check or money order for new customers only
COD with company check with approved credit only
For your protection, Visa, MasterCard and American Express are accepted only with signed Credit Card Authorization on file.
Net 20 terms are available with approved credit. Allow a minimum of two weeks for processing all credit applications
$25 returned check fee will be assessed for any check returned for any reason. A/V Products reserves the right to pursue any and all legal action to resolve the situation
A monthly finance charge will be added to all past due invoices
No shipments will be made on any past due accounts
Any account that becomes delinquent is automatically changed to COD terms
All delinquent accounts will be sent for collection, and the customer will pay A/V Products their legal fees, including attorney fees, court costs and interest at the legal rate
Customer consents to California being the jurisdiction of any legal actions
Customer agrees to update and keep the information on file with A/V Products current

General Freight Policy:

Orders may be shipped from any A/V Products location. It is the Dealer’s responsibility to notify A/V Products when any shipping address is to a residential location, or if special handling such as a lift gate is required, or white glove service. Failure to notify A/V Products may result in re-delivery charges for which the dealer is responsible to pay.

Shipping Damage/Shortage:

Please refuse delivery of any damaged box from the carrier. Please call A/V Products immediately to notify us of the problem. If the box is not damaged, but when you remove the product and discover concealed damage, please call us to request a Return Authorization (RA) number and return the unit in its original packaging.

Product Warranties:

All products sold are covered by the individual manufacturer’s stated warranty. Please refer to the product information and/or manufacturer’s website for specifics. A/V Products will assist in service center referral.

Refused Orders and Stock Returns:

A 15% restocking fee plus shipping charges as appropriate will be applied to the return of refused items or stock returns. All sales are final and subject to availability of merchandise. If you would like to request a RA to return product for credit, the following conditions must be met:

Products must have been purchased within the last 30 days from invoice date
Product must be unopened
Product must be current

Note: Special orders and custom cables will not be accepted

Return Authorization Policy:

All returns must be pre-approved and have a return authorization number. RA’s received without authorization will not be accepted. Defective product can be returned to A/V Products for exchange only within 30 days of the sale. After 30 days, the defective product must be returned to the manufacturer, under the specific warranty allowances.